> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usezentra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Zentra team

Reach the right Zentra team quickly. The goal is fewer loops, clearer routing, and better context on the first message.

## Support Channels

<CardGroup cols={2}>
  <Card title="Technical Review">
    **[developers@usezentra.com](mailto:developers@usezentra.com)**

    Best for:

    * integration errors
    * API behavior questions
    * webhook handling and retry issues
    * rollout blockers in sandbox or live
  </Card>

  <Card title="Commercial Review">
    **[sales@usezentra.com](mailto:sales@usezentra.com)**

    Best for:

    * pricing and launch scope
    * regions and rollout model
    * enterprise review
    * commercial onboarding
  </Card>

  <Card title="Trust Review">
    **[compliance@usezentra.com](mailto:compliance@usezentra.com)**

    Best for:

    * compliance posture
    * security and control review
    * data-handling questions
    * audit evidence requests
  </Card>

  <Card title="Status Page">
    **[status.usezentra.com](https://status.usezentra.com)**

    Best for:

    * checking active incidents
    * confirming platform availability
    * verifying whether an issue is already known
  </Card>
</CardGroup>

## Before You Contact Us

<Steps>
  <Step title="Check the docs">
    Search the [API Reference](/api-reference/overview), [FAQ](/support/faq), and [reviewed surface policy](/resources/reviewed-public-surface) first.
  </Step>

  <Step title="Confirm environment and scope">
    Note whether the issue is in sandbox or live, and whether it affects money movement, identity, webhooks, or operator access.
  </Step>

  <Step title="Gather the right evidence">
    Include:

    * request or event ids
    * endpoint or namespace used
    * stable reference or idempotency key
    * expected behavior vs actual behavior
    * the smallest code sample that reproduces the issue
  </Step>

  <Step title="Check service status">
    Review [status.usezentra.com](https://status.usezentra.com) before escalating a suspected outage.
  </Step>
</Steps>

## Email Template

When emailing the team, include:

```text theme={null}
Subject: [Issue Type] Brief Description

Environment: Sandbox / Live
API Key (last 4 chars): sk_****abcd

Issue Description:
[Describe the issue clearly]

Expected Behavior:
[What you expected]

Actual Behavior:
[What happened instead]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [etc...]

Request or Event IDs:
[If available]

Relevant Reference:
[Business reference or idempotency key]
```

## Response Expectations

| Priority     | Typical Scope                                              | Response Time          |
| ------------ | ---------------------------------------------------------- | ---------------------- |
| **Critical** | live outage, blocked money movement, security issue        | under 4 hours          |
| **High**     | major degraded workflow, repeated webhook or auth failures | within 1 business day  |
| **Standard** | integration guidance, rollout questions, non-blocking bugs | within 2 business days |

## Security and Trust

For security disclosures or trust review requests, contact **[compliance@usezentra.com](mailto:compliance@usezentra.com)** and include:

* issue summary
* impact assessment
* reproduction steps
* affected environment
* any evidence or logs with sensitive values masked

Do not post potential vulnerabilities publicly.

## Helpful Links

<CardGroup cols={3}>
  <Card title="Developer Console" icon="terminal" href="https://api.usezentra.com/developer/signin">
    Manage API keys, webhook endpoints, and account settings.
  </Card>

  <Card title="API Reference" icon="book" href="/api-reference/overview">
    Review current public and reference surfaces.
  </Card>

  <Card title="Postman Collection" icon="cube" href="/resources/postman">
    Use a ready-to-run collection for local testing.
  </Card>

  <Card title="Going Live" icon="rocket" href="/guides/going-live">
    Work through the launch-readiness checklist.
  </Card>

  <Card title="FAQ" icon="help-circle" href="/support/faq">
    Check common questions before opening a thread.
  </Card>

  <Card title="Website" icon="globe" href="https://www.usezentra.com/contact">
    Route broader commercial or partnership conversations through the main site.
  </Card>
</CardGroup>